Refund Policy

1. Who this applies to

This Refund Policy explains how refunds and cancellations work for purchases made through CorFitX. It applies in addition to our Terms of Service and Privacy Policy. All payments on CorFitX are processed via Whish Money. Where Whish Money's own policies apply, we follow this policy for platform-level decisions and coordinate with Whish for charge outcomes.

2. Platform subscriptions (coaches & dietitians)

Billing cycle. Platform subscription fees are charged according to the plan and price shown at checkout. Renewals occur on the schedule you accepted; you can renew early self-service from your billing page.

Upgrades. Upgrading to a higher tier is instant. You are charged only the prorated difference for the remaining days in your current billing cycle. The new tier activates immediately.

Downgrades. Downgrading to a lower tier is scheduled to take effect at your next renewal date. Your current access and features continue uninterrupted until then. You may cancel a scheduled downgrade from your billing page before renewal.

Cancellation. You may stop future renewals from your dashboard billing page at any time. Cancellation stops the next charge; it does not automatically refund fees already collected for the current period unless required by law or stated at checkout.

Refunds. Subscription payments are eligible for a refund if requested within 14 calendar days of the charge. See Section 4 for how to submit a request.

3. Client & marketplace purchases

When a client purchases a coaching or nutrition plan from a professional's profile, the payment is processed via Whish Money and the plan activates immediately. The client is linked to the coach or dietitian upon successful payment.

Refunds for marketplace purchases follow the same 14-day window in Section 4. Upon approval, the plan is deactivated and the professional's wallet is adjusted accordingly.

4. How to request a refund

Eligible refunds must be requested within 14 calendar days of the original payment date. To submit a request:

1. Log in to your CorFitX account and go to Payment History (under your profile or billing settings).
2. Find the transaction and click "Request refund."
3. Provide a brief reason for your request.
4. Our team will review and respond within 2–3 business days.

If approved, the refund is issued via Whish Money to the account used for the original payment. The associated subscription or plan is deactivated at the time of approval. Any applied promo code is restored. Requests submitted after the 14-day window are not eligible.

Alternatively, you may contact us directly at support@corfitx.com with your account email and transaction reference; the same window and criteria apply.

5. Chargebacks and disputes

If you initiate a chargeback or payment dispute with Whish Money or any financial institution, we may restrict account access until the matter is resolved. We strongly encourage you to contact support@corfitx.com first — most issues are resolved faster through the in-app refund process above.

6. Promo codes

Promotional codes reduce the charge at checkout and cannot be applied retroactively. If a refund is approved on a purchase where a promo code was used, the code's redemption is restored and may be reused subject to its original terms.

7. External Payment Access Codes — platform fee refunds

External Payment Access Codes allow coaches and dietitians to accept payment from clients outside CorFitX (cash, bank transfer, Whish, or any other agreed method) and then generate a secure access code for that client to join a plan inside the platform.

CorFitX only manages the platform fee paid by the coach or dietitian when generating an access code. CorFitX does not process, guarantee, or take responsibility for any payment made directly between the coach/dietitian and the client outside the platform.

Refund eligibility for access code platform fees:

• Before redemption: A refund of the CorFitX platform fee may be requested within 14 days of generating the code, provided the code has not been redeemed by a client. Refunds are subject to review and approval by the CorFitX team.
• After redemption: Once a client has redeemed the code and gained access to the plan, the platform fee is generally non-refundable, as CorFitX has provided its service.
• External payments: CorFitX has no ability to refund payments made between a coach/dietitian and a client outside the platform. Any such refund must be resolved directly between the parties.
• Revoked or disabled codes: If CorFitX revokes or disables an access code for policy, fraud, or abuse reasons, refund eligibility depends on the circumstances and is determined by the CorFitX team on a case-by-case basis.

8. Contact

Questions about refunds or billing: support@corfitx.com